enjoythai.land

Transport

DLT 1584 public-transport complaints.

Complaint statistics from the DLT passenger-protection center hotline 1584, including complaint issue types, vehicle classes, and public complaint channels. Use for safety and service-quality trend analysis, not personal complaint details.

Public DLT/data.go.th datasets, XLS/PDF historical files, annual reports, and complaint-channel web surfaces Free public historical data and public complaint channels Annual / historical datasets with ongoing complaint-channel operations Open source
Runtime role

Decision driving

Access class

Public

Access type

DLT/data.go.th datasets, XLS/PDF historical files, annual reports, and complaint-channel web surfaces

Free status

Free public historical data and public complaint channels

Cadence

Annual / historical datasets with ongoing complaint-channel operations

Last verified

2026-05-11

Access class note

Public web, file, catalog, or documented endpoint access with no paid gate implied in the source profile.

Used in layers

source health, observation ingest, signal compute, decision compute

Useful fields

period, complaint category, source or service type, vehicle or facility class, channel, location or jurisdiction, count, status, outcome, report file, source URL

Reliability rating

Medium-high for discovery and context; operational reliability depends on endpoint stability.

Runtime truth

Runtime role

Decision driving

Production ready

Yes

Entity scope

route, station, airport, pier, destination, terminal, district, service_area

Observation scope

official_transport_complaint_support_score

Decision scope

where_to_go_today, where_to_stay, route_check

Runtime note

Feeds active observations and signals that currently influence traveler-facing decisions.

How this helps travel recommendations

Complaint data helps explain trust, nuisance patterns, escalation routes, and service-quality signals. It is strongest for trend analysis and complaint-channel guidance, not for live dispatch or personal-case tracking.

Endpoint and API notes

Complaint statistics from the DLT passenger-protection center hotline 1584, including complaint issue types, vehicle classes, and public complaint channels. Use for safety and service-quality trend analysis, not personal complaint details.

Open the source endpoint or documentation. Return to the Thailand data atlas.

Developer reference

Best endpoint

Use official complaint statistics, annual reports, or public intake pages; keep historical aggregates separate from live complaint channels and never imply private case detail is public.

Recommended refresh

Check weekly for change detection, but treat the official publication period as the real cadence.

Travel scoring role

Complaint data helps explain trust, nuisance patterns, escalation routes, and service-quality signals. It is strongest for trend analysis and complaint-channel guidance, not for live dispatch or personal-case tracking.

Comparable / backup source

Official hotline pages, annual reports, regulator dashboards, public complaint portals, and adjacent operational or legal guidance pages.

Example request

# Source landing/download page; inspect linked resources before automation.
curl -L "https://www.data.go.th/en/organization/dlt"

Failure modes

  • Complaint counts are not the same thing as true incidence.
  • Historical complaint files are often annual, PDF, or XLS/XLSX rather than stable APIs.
  • Live complaint intake and personal-case status are usually private.
  • Complaint categories and service classes can change between reporting periods.
  • Batch files can change schema, naming, encoding, or publication cadence.

Last checked and source confidence

Last checked: 2026-05-11.

Source confidence: Treat this profile as strongest for the exact role named above. It is weaker when the source is stretched into live availability, legal proof, or traveler-fit decisions it does not directly prove.